FAQ – Ask Pam
Q: Do you still accept website orders during COVID-19 lockdown?
Yes, we’re still accepting orders as long as our postal service continues.
We have free shipping on all UK orders, but postal runs will be limited so please allow for a longer delivery time.
Every effort will be made to process items in a clean environment with packaging kept to a minimum to reduce handling.
Q: Do you use Natural Dyes?
A: No, not for the yarns and fibres currently for sale. I enjoy experimenting and using natural dyes from time to time for interest as a hobby.
Q: What Kind of dyes do you use?
A: The dyes I use are permanent, non-toxic synthetic dyes, and along with other chemicals required in the process, are used responsibly to have minimum impact on the environment.
Q: Why is there no meterage/yardage given on your labels?
A: Sorry, there is no figure given as my yarn winding equipment is not sophisticated enough to give a consistent and accurate measurement.
For guidance only, I try to give the meterage/yardage amounts of the base yarn before dyeing. An allowance of around 20% is suggested to take into account shrinkage after dyeing.
Q: Where can I find your products in orkney?
- Orkney Tweed, Kirkwall
- The Quernstone, Knitwear Shop, Stromness
- Castaway Crafts, Dounby
- For Arts Sake,25 Bridge Street, Kirkwall
Also, visitors are welcome to come along and see what’s in stock here at the Dye Shed.
The best way to find us is by taking the main Kirkwall/Stromness road (A965). If coming from Kirkwall turn left at the Houton turn-off,just before the Brig of Waithe. If coming from Stromness turn right at the Houton turn off, just after the Brig of Waithe. After about 2.5 miles turn right at the sign for the Button-Ben guest house. This takes you down the Button Road and keep going until you are down past the S bend. Look out for the sign to the Dye Shed, showing a right turn, just after our house (Button) on the right hand side.
If you have any other questions, please don’t hesitate to ask. Our contact details can be found on the Contact Us page.